Troubleshoot Missing Sales
Checklist for sales not appearing, cookie problems, and when to contact support.
Use this guide when a referred purchase completed in Stripe but nothing appeared in Partnersify.
Sale not in dashboard checklist
If a sale is missing from Sales, check these one by one:
- Stripe connected? Open Setup → Install tracking and confirm connected status.
- Correct mode? Use Test/Sandbox purchases on a Test company and Live purchases on a Live company.
- Affiliate attributed? Check that the referral link was used or a promo code was entered.
- Commission rules match? The product purchased may not fall into any commission rules you've set.
- Wait 30–60 seconds. Webhooks retry on failure.
Cookie not reaching checkout metadata
Common causes:
- Pixel not on the checkout domain (cross-domain checkout)
- Server-side Checkout Session created without reading
psfy_partner - Customer cleared cookies before purchase and no promo code fallback
Fix: pass metadata.psfy_partner explicitly. See Stripe Checkout Sessions.
Contact support with the right details
Use the dashboard chat and include:
- Company name and merchant ID
- Stripe payment, invoice, or session ID
- Approximate timestamp and the affiliate you expected to be credited
- Your checkout method (Payment Link, Checkout Session, manual invoice)
- Whether the purchase was Test or Live
Updated