Portal FAQ for Affiliates
FAQ placeholders, auto-filled payout terms, and what belongs in portal FAQ vs merchant docs.
The portal FAQ answers questions affiliates ask: payout timing, cookie duration, allowed promotion methods. It is separate from this merchant help center.
FAQ placeholders
FAQ answers support placeholders that are replaced at render time with your live settings:
| Placeholder | Inserts |
|---|---|
{{currency}} | Payout currency to affiliates |
{{payout_day}} | Payout day of month |
{{payout_delay}} | Days after sale before commission is due |
{{payout_min}} | Minimum payout threshold |
{{cookie_days}} | Attribution cookie window |
{{payout_methods}} | Accepted methods (PayPal, Wise, etc.) |
Use these so your FAQ stays accurate when you change payout settings. No manual edits needed.
What belongs in portal FAQ vs merchant docs
Portal FAQ (affiliate-facing):
- How do I get paid?
- How long does the referral cookie last?
- Can I use paid ads?
- What is my promo code?
This help center (merchant-facing):
- How commission rules are calculated
- How to export a PayPal CSV
- Team roles and billing
Keep your affiliate FAQ concise and focused on promotion policy. Link to your full affiliate agreement for legal terms.
Edit FAQ in Portal → FAQ section.
Updated